Please note that Urgent Treatment Centres and Emergency Departments in Bromley are currently experiencing significant demand. If you have an urgent but non life-threatening medical need, please use the NHS 111 website first https://111.nhs.uk/ rather than going straight to A&E. If you require it, NHS 111 can book you in to be seen safely in A&E, Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in-clinics. Contacting NHS 111 first will also help the NHS to keep you safe, by maintaining social distancing. They will ensure that you receive the right care in the right place, in a more timely and safe way. You should dial 999 if you have a life-threatening illness or injury.
For further advice on when to visit urgent care centres or emergency departments please click the links below:
When to visit an urgent treatment centre
When to visit an emergency department
Our e-Consult service runs 24 hours a day 7 days a week, providing a service whereby our clinicians and administrators will respond to any clinical or admin query within 1 working day. When the service launched, numbers were low, but in part due to the pandemic, and also as word of mouth has spread news of the service, the number of consultations has become very difficult for our staff to keep up with.
We are considering how to manage this demand to protect our staff from burnout whilst ensuring a continued high quality of replies to all enquiries.
The slight change we are making is to close the e-Consult service to new enquiries on weekends and during the night so that the service will only accessible Mon-Fri 8am -8pm.
We will still respond to enquiries received on a Friday on the day following as we do have a Saturday service.
Patients wishing to make enquiries on a Saturday or Sunday can simply submit their query on the Monday morning. As the service is not designed to cover emergencies, we believe this is a responsible and safe move.