Friends & Family Test Form
We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
Friends & Family Test Results & Feedback
Results
“Overall, how was your experience of our service?”
2024
November
| Very good | 197 |
| Good | 46 |
| Neither good nor poor | 23 |
| Poor | 11 |
| Very poor | 4 |
October
| Very good | 155 |
| Good | 38 |
| Neither good nor poor | 18 |
| Poor | 7 |
| Very poor | 4 |
September
| Very good | 176 |
| Good | 49 |
| Neither good nor poor | 21 |
| Poor | 0 |
| Very poor | 2 |
August
| Very good | 154 |
| Good | 43 |
| Neither good nor poor | 9 |
| Poor | 11 |
| Very poor | 4 |
July
| Very good | 96 |
| Good | 32 |
| Neither good nor poor | 7 |
| Poor | 2 |
| Very poor | 3 |
June
| Very good | 155 |
| Good | 59 |
| Neither good nor poor | 10 |
| Poor | 4 |
| Very poor | 2 |
May
| Very good | 48 |
| Good | 25 |
| Neither good nor poor | 1 |
| Poor | 2 |
| Very poor | 4 |
April
March
February
January
Feedback
I have used the anima app twice and on both occasions received a response within 24 hours. Today I received a response within an hour and uploaded some images for the doctor to see. I then received a phone call and had a discussion which meant there was no need to book an appointment. I think this system must save so much time and remove unnecessary in-person appointments. It makes it much easier for patients too, although there is always the concern that some patients may not have the same electronic access and/or skills.